Measuring organisation performance and corporate social responsibility using data envelopment analysis.

Abstract

A new approach to measuring performance shows propositions where efficiency can be calculated for tangible/intangible productivity factors using DEA to measure performance of corporate social responsibility in a major Australian bank consistently rated as best performer on a national social responsibility index. This study shows how it identified the best performing business units. DEA has not previously been used in this fashion. This study shows how measuring performance for an organization and its complete supply chain is possible with an unifying standardized algorithm.