Welcome to William Angliss Institute Research Repository

The Research Repository collects, preserves and provides access to the scholarly and research publications produced by the academic community of the William Angliss Institute (WAI).

Communities

Select a community to browse its collections.

Now showing 1 - 5 of 7

Business and Management
Research on different branches of business and management including financial, marketing, supply chain, risk, service, IT, operations, human resource, production and strategic
Educational research
Research relates to different aspects of education and learning processes and the human attributes, interactions, organisations and institutions that shape educational outcomes. Examples of educational research include student learning, pedagogy, teacher training and classroom dynamics.
Events
Research relates to event management education, business events, event legacies, fashion design events, commemorative events and event volunteering amongst other topics.
Foods
Research relates to food governance and policy, food studies pedagogy, food hubs, community gardens, farmers markets, local food economies and urban agriculture amongst other topics.
Hospitality
Research relates to fine dining experiences, wine education, career progression in the hospitality industry, industry leadership styles and revenue management amongst other topics.

Recent Submissions

Leadership networks: Shaping AI innovations through responsible practices in Vietnamese tourism and hospitality firms
(Elsevier, 2025) Fang, Marcela; Nguyen, Van Thi; Minh, Thanh Le; Louie, Judy; Pham, Loi Ngoc; Hewson, Christopher
Artificial intelligence (AI) holds significant promise for elevating customer experiences and environmental, social and governance performance in the tourism and hospitality (TH) industry. However, its adoption and use raise ethical concerns and risks, necessitating an effective leadership approach to guide responsible AI-driven innovations and mitigate consequences, such as diminished stakeholder trust. This study examines responsible AI diffusion in TH firms in a developing country through Network Leadership and Actor Network Theory (ANT). It also explores how leadership can be applied to influence the AI-driven approach to improve environmental, social, and governance performance. Understanding the fundamental ANT-based network leadership dynamics within Vietnamese firms can be leveraged to explore and exploit innovations under a suitable and responsible AI governance framework. The study presents theoretical and practical implications for leadership and management in the era of leading with AI.
Immersive media narratives shaping Generation Z working holiday intentions
(Taylor & Francis, 2025) Choi, Kijung
This study explores the psychological processes through which narrative-based media content, specifically a reality show depicting working holiday experiences, influences the behavioural intentions of Generation Z. Drawing on narrative transportation theory and a multidimensional model of audience involvement, the study tests a conceptual framework using structural equation modelling based on survey data from 431 Generation Z viewers. Findings reveal that well-structured narratives enhance transportation, which in turn increases emotional engagement and personal reflection. These two forms of involvement significantly influence intentions to pursue working holiday experiences. However, narrative transportation alone does not directly influence intention, nor does behavioural engagement with the content. The findings refine theoretical perspectives on narrative persuasion and highlight the persuasive power of identity-relevant, emotionally resonant media. Practical implications suggest that tourism marketers and policy agencies can promote working holiday opportunities more effectively through immersive storytelling that aligns with Generation Z values and aspirations.
Evaluating the value creation of extraordinary and memorable gastronomic tourism experiences: A case study approach
(Edward Elgar Publishing Limited, 2024-03) Williams, Kim M.
This chapter explores extraordinary and memorable gastronomic tourism experiences focusing on value creation of the gastronomic encounter including the staging environment, location, setting, atmosphere and the actual uniqueness and authenticity rather than the consumption of food and beverages. There is an increasing interest to explore gastro-tourism, an industry which contributes billions of dollars to the global economy. Gastro-tourism is a specific market segment related to travel which is associated with memorable culinary experiences. For this discourse, a variety of key elements have been coupled with memorability and the predominant focus is the motivations of consumers to seek and engage in gastronomic experiences. This chapter contributes to the expanding knowledge of food tourism research by identifying the importance of planning and developing gastronomic experiences, offering hedonic and pleasurable tourist offerings which are considered by the enterprise and the consumer as creating further intrinsic value to be recalled later by the gastro-tourist.
Transformative brand experiences and consumer-based brand equity in heritage tourism: The role of authenticity and motives
(Sage Publications, 2024-08) Steriopoulos, Effie; Hall, John; Ho, Yin Wong; Lockstone-Binney, Leonie; Steel, Marion
This study explores the heritage brand experience of the consumer and the journey from brand knowledge to loyalty in the context of a transformative brand experience (TBE). A phenomenological approach was adopted to explore meanings of the transformative experience in respect of visitor motives, authenticity, emotional engagement, and brand equity. Interview data obtained from 46 consumers of a heritage brand are supported by photographs, images and participants’ journal writings that offer valuable insights into TBE. The findings revealed that key elements of TBE influence consumers’ relationship with the heritage brand, and that the TBE influences the pathway towards loyalty. This study proposes a TBE model that explains the consumer pathway from brand knowledge towards brand loyalty when consumers engage with heritage brands during transformative experiences. By exploring consumer-based brand equity in tourism heritage experiences, the model contributes to theory related to the domains of heritage branding and tourist experience.
Big ambitions, modest beginnings: Civil society participation in food system governance in Australia
(Thomas A. Lyson Center for Civic Agriculture and Food Systems, 2024-09) Rose, Nick; Ciesielski, Bethany; Carrad, Amy; Smits, Rebecca; Reeve, Belinda; Charlton, Karen
As social, environmental, climate change, and public health challenges mount, there is growing recognition that many of the roots of these contemporary crises are to be found in the nature and trajectory of the dominant food and agricultural systems. Consequently, a growing number of Australian civil society organizations (CSOs) seek to engage in processes of food system governance to address concerns of health and wellbeing, sustainability, and resilience. This paper summarizes a case study that explored the characteristics, values, and activities of seven food-related CSOs and identified the factors that enable or hinder their work. The results revealed that while the ability of CSOs to influence food system governance has been modest to date, some progress is being made, particularly regarding food systems governance processes at the local government level, pointing to the possibility of more participatory forms of local food system governance developing.